Terms and Conditions

Updated: 21 December 2025

Welcome to Frayed Not

 

These Terms and Conditions (“Terms”) govern your access to and use of frayed‑not.com (“Website”) and any services provided by Frayed Not (“we”, “us”, “our”). By accessing or using the Website or engaging with our services, you agree to be bound by these Terms. If you don’t agree, no hard feelings — but please don’t use the site or engage our services.

Who we are

Frayed Not is a sustainability consultancy specialising in practical, human‑centred solutions for brands and businesses. We help clients embed sustainable thinking into strategy and behaviour.

 

Our services may include strategy workshops, implementation support, research insights, behaviour change design, and related advisory work (“Services”).

Your use of the website

You may use the Website for lawful purposes only. You promise not to:

 

  • Use the Website in any way that violates applicable law
  • Interfere with the operation of the Website or servers
  • Attempt to gain unauthorised access to any part of our systems
  • Use the content for commercial redistribution without permission

Intellectual property

All content on the Website, including text, graphics, logos, designs, reports, downloads, and materials (“Content”), is the property of Frayed Not or its licensors and is protected by intellectual property laws.

 

You are free to read and share Content for personal, non‑commercial use, but you must not:

 

  • Copy, reproduce, republish, download, upload, post or transmit Content for commercial use without our written consent
  • Remove any copyright or proprietary notices

 

We like being shared; we just don’t want our work used as someone else’s voice.

Services and Contracts

If you engage our Services, the specific scope, fees, deliverables, and timelines will be agreed in a separate written contract (“Service Agreement”).

 

Nothing in these Terms constitutes a binding agreement for paid services. A separate contract governs the professional relationship once you choose to engage us.

Payment and Refunds

Payment terms will be specified in your Service Agreement. In general:

 

  • Fees are due as agreed in writing
  • Late payments may incur interest
  • We don’t issue refunds for completed work

 

If either party materially breaches a Service Agreement, remedies are subject to the terms of that agreement.

Disclaimers and No Guarantees

We aim to be helpful, honest, and strategic. But:

 

  • Nothing on the Website or in our Services is legal, financial, or regulatory advice
  • We don’t guarantee results, outcomes, or business success
  • You use the Website and Services at your own risk

 

If you need tailored legal or financial advice, seek a qualified professional.

Limitation of liability

To the fullest extent permitted by law, Frayed Not and its personnel will not be liable for:

 

  • Any loss of profit, revenue, data, or business interruption
  • Indirect, incidental, or consequential losses
  • Claims arising from third‑party links or resources

 

Our total liability for any claim will not exceed the amount you actually paid us in the preceding 12 months.

Third‑party links

The Website may contain links to third‑party sites. We include these because they can be useful, not because we endorse everything on the internet.

 

We’re not responsible for the content or practices of those sites.

Contact

Questions, clarifications, concerns, or a desire to talk sustainability strategy?

 

Email us at ana.dieaconu@gmail.com